Karen Zhang

• Conducted our salary survey with sister hotels and consolidated the annual salary metrics accordingly • Managed hotel recruitment programme set up a recruitment plan according to operational needs; followed up and maintained relationships with 15 local tourism and culinary schools • Oversaw our employee recognition programmes, such as Employee of the Month selection • Handled employee relations; ensuring the advice given to colleagues was aligned with policies and culture

• Built up departmental training system and departmental trainer team • Performed hotel training during new hotel launch after careful planning, fulfilling business objectives for the hotel and our associates • Executed the Trial Run programme to ensure the service standards and processes were followed • Organised and fully participated in mass recruitment reached the target of 300 applications • Prepared and Executed on our business plan according to operational needs.

Bachelor of Arts in Hospitality and Human Resources with Honours