vishal uttam

Preparing hot & cold beverages as per customers requirements while monitoring various products ingredients in the form of food allergens. Following procedures for customer sales of alcoholic beverages by using the “Challenge 25” code of practice. Using the “Back to Back “method during peak times to increase the speed of service. Performing coffee audits & raising credit notes with suppliers for missing/damaged products. Carrying out regular tills and safe counts. Ensuring food wastage is kept within budget

Responding to guest requests and queries providing a knowledgeable, efficient and helpful information service. Ensuring an efficient luggage storage facility, delivery and collection service following appropriate security procedures. Carrying out security patrols of the Building, reporting any faults, security breaches, Health & Safety issues found to the Property Manager. Providing information on facilities and services, attractions, tours events, travel routes and transportation.

Organising and planning events such as blood donation camps, tree plantations and Peace Walks. Establishing, & developing relationships with the local authorities. Mentoring and training new volunteers, contacting suppliers and potential sponsors for donations on behalf of the charity. Aiding young adults with job search, producing CVs, letters, applications forms. Translating live speeches/poems from various languages such as Hindi and Punjabi to English using Microsoft packages.

Engaged with consumers to advise, sell and promote British Gas products and portfolios & Home Care Services. Professionally represented the British Gas brand at all times and embraced the company sales ethos. Utilised methods in line with regulators (OFGEM, Gas Safe Register, FCA) which led to outstanding customer service and target achievement Achieved targets with constant attention made to KPIs, coaching and continuous improvement whilst always aware of quality assurance, legality and eligibility

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