Zorz Zetoun

• Supported over 50 employees across the globe. • Implemented security protocols, deployed software, managed updates, and proactively addressed potential issues for a stable IT environment. • Escalated critical situations to the appropriate teams, ensuring expedited service restoration without interruption. • Monitored, traced, and troubleshooted devices in our environment using remote software and tools.

• Provided services to over 200 individuals across multi-locations. • Created procurement documents for new requirements within customized budget. • IT infrastructure design and implementation with daily technical support and training for operation and maintenance. • Negotiated vendors & sources for best deals, reducing cost 25% up to 40% on some solutions. • Applied strong analytical & urgent problem-solving answer requests to devise fast solutions for challenging situations.

• Identified customers’ needs and managed service delivery within a business context for a user base exceeding 250. • Integrated new hardware and software in adherence to agency standards. • Achieving an income increases up to 15% per year through exhibited leadership capabilities by motivating and inspiring team members. • Supervising and mentoring IT department employees. • Kept up to date with advancements and best practices in IT administration.