Wesley Bo Parker
Student, Financial management, UMUC
Rockville, Vereinigte Staaten
Werdegang
Berufserfahrung von Wesley Bo Parker
Bis heute 8 Jahre und 10 Monate, seit Sep. 2015
Service Center Agent
Atlantech Online Inc.
- Answer customer inquiries and billing questions and update customer’s accounts in CRM - Manage accounts receivables and executed collections on outstanding balances - Draft termination correspondences and calculate early termination obligations
2 Jahre und 1 Monat, Sep. 2013 - Sep. 2015
Service Center Agent
UMUC
- Analyzed students’ accounts to address financial aid and student account balance inquiries - Advised students on numerous processes including the enrollment process, withdrawal policies; and financial aid eligibility process and policies - Analyzed students’ registration history, account history, and financial award status to determine disbursement timeframes
7 Monate, Feb. 2013 - Aug. 2013
Credit & Collection Representative
Comcast Cable
- Analyzed customers’ accounts and collected on past delinquencies for Comcast - Maintained historical data of suspensions to assist in resolving incoming customer inquiries - Maintained assigned accounts for reconciliations, collection activity and account adjustments
1 Jahr und 11 Monate, Aug. 2010 - Juni 2012
Customer Service Representative
Verizon Wireless
- Demonstrated outstanding problem solving attributes by troubleshooting technical device issues - Resolved device issues by utilizing tier one trouble shooting resources - Successfully diffused escalations by actively listening, offering empathy while building productive business relationships to insure customer loyalty
1 Jahr und 6 Monate, Aug. 2008 - Jan. 2010
IT Consultant/ Finance Clerk
Sodexo
- Collaborated with the Director of Finance in the management of the daily accounting reports - Collaborated with the Director of IT to develop streamline process for purchasing organization’s gift cards on the organization’s web page. - Collaborated with IT management to develop several automation processes for the finance department - Implemented several filling systems including a client filing process, and the filing of account payable and other miscellanies accounting documents
3 Jahre und 8 Monate, März 2005 - Okt. 2008
Leasing Consultant
Quincy Manor-Monroe Gardens
- Implemented a spreadsheet data base and mail merge process for resident notifications - Answered phones, created lessee files and filed all office documentation
4 Monate, Nov. 2006 - Feb. 2007
Foreclosure Paralegal
Rosenberg & Associates, LLC
- Calculated attorneys cost, requested and collated bank’s fees, quoted reinstatement or payoff amounts, for foreclosure accounts - Compiled filed documentation to establish lawful foreclosure practice, mailed necessary documents to the Commissioner of Accounts to ratify foreclosure process
Ausbildung von Wesley Bo Parker
Bis heute 8 Jahre und 6 Monate, seit 2016
Financial management
UMUC
2010 - 2016
Business and Management Studies
UMUC
2008 - 2010
Business Management
University of Phoenix
Sprachen
Englisch
Muttersprache