Vivek Chauhan
Angestellt, Operation Manager, Bigbasket
Über mich
Detail-oriented and experienced operations manager with 6year experience of working in the retail industry. Skilled in Managing Last mile Delivery Hub, Dark store & Offline Retail Store, Service Standards, Product Quality, Training & Development, and Shrinkage.
Werdegang
Berufserfahrung von Vivek Chauhan
Bis heute 2 Jahre und 3 Monate, seit Apr. 2022
Operation Manager
Bigbasket
Capacity Planning - Ensure to plan capacity roster for every TDP(Week) considering CEE wise order efficiency. Metric - Monitor metric like Delay, IBND, Write-Off, DER, Customer complaint. - Target, Recruiting, Transportation People Handling - Handling a team of 25 white-collar & 150 blue-collar. - Rostering, Counsel, Coach, R&R, Warning. Cost Management - Responsible for Hub P&L. - Cost per Order, Vehicle utilization. Geo Fencing - Identifying New areas of business and open JOSM in App.