Verena Vizdal

- establishing, developing, maintaining and expanding partner portfolio - after-sales relationship-management - negotiating rates and commissions with partners - training new colleagues - interviewing potential new Account Managers - acting as substitute Country Manager for Austria & teamleader for Austria (11 people)

- check in & check out - guest relations - billing - supervising junior front desk agents and guest service agents - organizing workload and divide it evenly among the agents on duty - training new colleagues - handling complaints - covering night shifts as stand-in

- guest correspondence - organizing all kinds of leisure activities for guests - guest relations - supervising junior concierges on duty - training interns - organizing transportation, further hotel reservations, restaurant reservations for guests - in general catering to the guest´s every needs - covering night shifts as Night Manager/Duty Manager

- coffee, lunch and dinner service - wine service & consulting - bartending, preparing different cocktails - up- & cross-selling in food & beverage area - handling guest complaints - supervising colleagues - training new colleagues

- guest correspondence - organizing all kinds of leisure activities for guests - organizing transportation, further hotel reservations, restaurant reservations for guests - handling complaints - check in & check out - guest relations - in general catering to the guest´s every needs

Hospitality, Management Consulting

Hotel Mangement, Theme of Bachelor Thesis: "Vienna as suitable location for luxury hotel chains"

Tourism and Leisure Management, Theme of Graduation Thesis: "The relevance of school-tourism for the austrian tourism and the influence of pupil´s on the family´s vacation-destination"