Vedran Vukas-Dzaic

ICT management, consulting and services specialized for hospitality industry and small-medium business up to 200 employees • business organization, sales and product improvement consultancy • creating ICT strategic development plans • ICT cost rationalisation, TCO improvement • ICT feasibility studies, ROI analysis • ICT equipment and processes audit • outsourced management of every ICT issue, ICT organizing • tailor made education for employees which use Microsoft Office solutions

• In addition to the afore-mentioned, I'm taking the responsibility for entire telecomunication matters of company which consists of fixed (Ericsson MD110 PBX) and mobile phone network, and of complex infrastructure which is partialy leased to other companies • Budgeting and cost control now include telecomunication network for all hotels and autocamp • I actively participate and carry the responsibility in all of the projects of capital investments in company which have the ITC infrastructure

• Responsible for all IT matters in company, in coordination with few business partners from the outside • Business planning and budgeting of IT department budget and for the entire company in segment of IT equipment and solutions, cost control and management • Purchasing of IT equipment and designing of IT solutions according to the demands and need of company • Organizing and performing the education of employees in business system and in MS Office software

• Maintenance and servicing approx. 30 PC Pentium computers third generation in Windows 2000 Active domain) sourrounding, including peripherals • Maintenance and servicing approx. 50 IBM Pentium computers in Windows 98 (workgroup) sourrounding, including peripherals • Maintenance and servicing approx. 20 IBM SureOne POS systems • Supervision and maintenance of business system servers (Microsoft Exchange), antivirus protection (TM OfficeScan), fax server system (GFI FaxMaker) and backup tasks

- Department of electrotechnics and computer engineering, orientation applied computer science - Thesis: "IT systems in hotel industry and catering"