Susanne Zinn

Angestellt, Bereichsleiterin Hauswirtschaft, Accente Gastronomie Service GmbH

Frankfurt, Deutschland

Fähigkeiten und Kenntnisse

Costumer service skills
Problem solving skills
Interational experience in Hotel & Cruiseship
Management & leadership skills ( managing more the
Interkulturelles Training
Proficient in different languages
Excellent interpersonal skills
Recruitment
Team building skills
Housekeeping Manager
Communication skills
Projektmanagement
Train the Trainer
Evaluation
Expert in Housekeeping & Hotel Management ( 14 yea

Werdegang

Berufserfahrung von Susanne Zinn

  • Bis heute 8 Jahre und 9 Monate, seit Okt. 2015

    Bereichsleiterin Hauswirtschaft

    Accente Gastronomie Service GmbH
  • 1 Jahr und 1 Monat, Sep. 2014 - Sep. 2015

    Leitende Hausdame

    BUDERSAND Hotel - Golf & Spa - Sylt

  • 9 Jahre und 7 Monate, Jan. 2004 - Juli 2013

    Senior Assistant Housekeeping Manager

    Carnival Cruise Lines

    Responsible for the overall operations of daily housekeeping, as well as planning, organizing and training of Assistant Housekeeping Managers and Crew. Furthermore, I am in charge of handling, managing and controlling a procurement budget of $200.000 p.a. I manage personnel including budgeting (HR & gratuity management, terminations and performance appraisals), crew requirements and scheduling.

  • 11 Monate, Dez. 2002 - Okt. 2003

    Housekeeping Management Trainee

    Kempinski Grand Hotel des Bains

    Was part of the pre-opening team. Responsible for helping in setting up the hotel for the launch. Main responsibilities post-launch were the inspection of guestrooms, presidential and spa suites, public areas and spa/wellness according to arrangement and cleanliness as per house standards. Scheduled the employees work plan, handled laundry operations and organized logistic, procurement and inventories. In charge of floristic. Assisted Housekeeping Manager and Asst. Housekeeping Manager

  • 2 Monate, Nov. 2001 - Dez. 2001

    Housekeeping Trainee

    Courtyard by Marriott

    Trainee Programm Housekeeping

  • 3 Monate, Apr. 2001 - Juni 2001

    Trainee F&B

    Ibis Hotel

    My responsibilities included: - breakfast, lunch & dinner service - Banquet preparations - Barkeeper - preparation of restaurants for daily service

  • 2 Monate, Jan. 2001 - Feb. 2001

    F&B Management Trainee

    Courtyard by Marriott

    F&B Trainee Programm

  • 2 Monate, Sep. 2000 - Okt. 2000

    Trainee Receptionist

    Hotel Richard Held

    My responsibilities included: - reservations via phone, mail or fax ( Hotcom reservation system) - Check in and out, - office paper works.

Ausbildung von Susanne Zinn

  • 3 Jahre und 1 Monat, Sep. 1999 - Sep. 2002

    Hotel, Gastronomie, Tourismus

    Private Hotel Management University, Dr. Eckert Academy

    Food & Beverage, Housekeeping, Guest Service and Chef

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

  • Italienisch

    Grundlagen

  • Französisch

    Grundlagen

Interessen

Traveling
Cooking
Sports
Exploring Different Cultures
playing instruments

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