Sofiya Petkova

- management of renewal case requests in CRM - efficient preparation and processing of ELA (Enterprise License Agreement) Quotations in collaboration with account manager, with specific focus on: - Tracking and maintenance of ELAs in support of quote creation and delivery

- Be the single point of contact for the customer managing changes and customer queries - Day-to-day responsibility for all service levels to be delivered to customer - Manage account reviews - Pro-active escalation management - Coordinate all relevant resources - Provides pro-active consulting to customer on new products and services - Manage P&L on an account basis and achieve profitability

Resolves product or service problems via chat and email by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Quoting, designing the project, sourcing vendors, coordinating and monitoring, QA, assessing vendors, invoicing

- Assistant to Head of Communication; - Supervising Front Desk – administration & Office Management: organisation and coordination of administrative tasks (agenda, meeting preparation, travel, expenses, etc.); Coordination of the teams to ensure the efficient functioning of the organization; - International Event Management: organization, coordination and execution; - Internet research; updating existing databases and compiling new ones; - Training and supervising of interns;

- Marketing; - online research and different databases compilation; - After three weeks I was promoted to the front desk in the management team; - office administration and management – internal and external communication follow-up of supplies, sending reports; accountancy; human resources tasks; - supporting the Centre for Cultural Diplomacy Studies (CCDS); - Preparing and executing international conferences;

International Trade and Policy Economics of the European Integration Project Management and the Consultant Role Negotiation Theory Globalization Processes Presentation of Specialization Project in Foreign Langauge The Welfare Society in an International Perspective