Shervon Peiris

Provide 2nd line technical support through ticketing system and over the phone for the worldwide customer base for the Human Resource Management Software. Product upgrade and new deployments in the cloud environment. Analyze, investigate application support incidents and escalate them through to resolution Proactively monitor services and respond to alerts raised by multiple production environments Technologies : Linux (Redhat, Centos, Ubuntu) Mysql, Apache, IIS, Rackspace

• Configuring, monitoring, maintaining, and troubleshooting the production servers. • Web server configuration and management as per the customer requirement • Create automated scripts for operational tasks (Bash) and data archives handling. • Mysql database replications configuration and troubleshooting. • Amazon Web Services deployments for content delivery network services. (EC2, S3, Cloudfront, Route 53) Technologies : Linux, AWS, VMware, Mysql, Apache, Nginx, Cpanel, IP tables,Nagios

Analyze, investigate application support incidents and escalate them through to resolution. • Proactively monitor services and respond to alerts raised by multiple production environments. • Troubleshoot message failures in the XIBs via logs and using message standards. • Create automated scripts for support tasks (Bash) • Provide on call support in the weekends and contribute to deploy new releases. • Technologies : Linux, Toad(Oracle), Jira, Axway XIB, JBoss