Roger Cracknell
Angestellt, Technical Support Specialist, b4value.net GmbH
Grünstadt, Deutschland
Werdegang
Berufserfahrung von Roger Cracknell
3 Jahre und 5 Monate, Nov. 2019 - März 2023
Jobsuchend
Verschiedene Arbeitgeber
31 Jahre und 1 Monat, Okt. 1988 - Okt. 2019
Data Quality Manager (E2E Systems)
British Telecom Global Services
Global IT Helpdesk support and management systems. Data Quality and Information Management (Inventory database) of large contracts (e.g. BASF) Managing a company-wide Data Quality Forum to bring all aspects of systems, software and data together. Plus... Good understanding of back-end Database operation Oracle Certified Associate (exam 1Z0-051 completed 5-May-2010) Remedy AR System 7.5 Administrator (theory only) First Aid at Work Radio Amateurs' Examination
2004 - 2007
Administration/user support/testing
British Telecom Global Services
Administration/user support/testing/development reviews for a Global Helpdesk Ticketing system (Remedy application) Inventory Management of associated Database Administration of Network Management Database and monitoring systems Data Quality improvements of all the above Operational improvements through better inter-operation of all the above UAT of system upgrades
2002 - 2004
Service Introduction
British Telecom Global Services
Service Introduction of new contracts so that Helpdesks can reliably support customers to agreed service levels
2001 - 2002
Internal Helpdesk Support
British Telecom Global Services
Internal Helpdesk Support - Administration of Management Alarm Systems Management Systems service improvement to remove redundant alarm activity and ensure that only valid alarms are presented to the correct Helpdesk(s)
1994 - 2001
Customer Helpdesk 2nd/3rd-line Technical Support
British Telecom
Customer Helpdesk 2nd/3rd-line Technical Support EDI & X.400 corporate messaging switches
1993 - 1994
Customer Helpdesk - 1st-line Cisco fault-handling
British Telecom
Customer Helpdesk - 1st-line Cisco fault-handling
1988 - 1993
Information Management and Technical Support
British Telecom
BT Prestel Information Management and Technical Support supporting Editorial Teams (including previous role on "MicroNet800")
1987 - 1988
Database Administration
Telemap Group (Part Of East Midlands Allied Press)
Database Administration (“Micronet 800”)
1986 - 1987
Visa Card processing/production
Bank of Credit and Commerce
Visa Card processing/production
1983 - 1986
Insurance documentation production
Fenchurch Insurance Services
Insurance documentation production
Sprachen
Englisch
Muttersprache
Deutsch
Gut