Raoul Zellien

Solution Engineer: Supporting 200 european cpu sales agents on technical & product related inquiries. Regular study and know how updates of new Apple and 3rd party products, and feeding this information back to the team. Training Coordinator: Delivering 2 to 3 week long after-sales, technical & product trainings (new hires & specialized refresher training modules). Organizing my team of trainers regarding documents, material and schedules. Monitoring training results through e-tests and quality control.

Setting up and managing reporting tools; data analysis for the various International projects. Support of quality assessment and improvement in the projects. Support in quality improvement projects on a companywide basis (procedures, standardization, iso certification). Organization of the Call Quality Management project (customer satisfaction analysis). Organizing and delivering management oriented training courses (e.g.: advanced Excel, reporting and data analysis training). implementation management

Coordinating reference-visits between potential clients and reference partner of Genesys. Managing the Reference program and Genesys training program.

IT support for Gillette employees over the phone in different languages (dutch, german, english, spanish). Troubleshooting of operating systems, Lotus Notes, Printer, Network and VPN issues. Managing user-rights in SAP, Novell, Lotus Notes. On site support for the Sellbytel IT department.

Distribution Center Management and demand planning for Lee jeans in Europe. Planning of stock levels, fabric, plant usage and delivery times. Forecast planning

Three month internship as Production Assistant on a daily tv show about news and current events. Reception of the live audience and hosting the interviewees as well as searching and purchasing props for the show. Helping set up storyboards for the episodes.

Quality managment. Implementation of Six sigma improvement projects

Sistema Internacional Economía Internacional y Desarrollo Orden Jurídico Internacional y Unión europea

Activities and Societies: Thesis: A comparative field research of values between Flemish and Moroccan students. Internship: Woestijnvis, De Laatste Show (production assitant for a daily TV program).