Rajkumar Ghiya
Angestellt, Product Operations Support Specialist, Delivery Hero SE
Berlin, Deutschland
Über mich
1.With critical industry knowledge and technical capability, has the utility to provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly. Able to work in diverse settings, exhibiting compassion and empathy to coworkers and clients alike. Excel in high-stress fast-paced environments as both a team member or independently. 2.A technology evangelist and competent individual with over 6.5 years of pioneering experience in Application Support Management, IT Service Management, Data Management, Data Warehousing, Powercenter Informatica ,Databases(Oracle,Sql server,DB2),Service Now,Autosys Software Deployment and Production Support. 3.Currently working as an Application management senior specialist for investment Bank client's Financial and management reporting project. Earlier also worked as an application support analyst for different banking client on different tools and technology.
Werdegang
Berufserfahrung von Rajkumar Ghiya
As a Product Operations Support Specialist, I provide technical support to users in over 50 countries and use data to identify pain points, improve processes, and create new metrics. I have led projects to reduce bug resolution times and increase customer satisfaction by 40%. I coordinate with product managers to investigate opportunities for product improvement, and have honed my skills in Product Operations, Product Management, Big Query, Jira, and Confluence.
Bis heute 4 Jahre und 1 Monat, seit Juni 2020
Application Support Specialist
NTT DATA Global Delivery Services
Provide Tier 2 business process and application support in an effort to bring resolution to internal and external customers/users problems. Support different internal banking application Informatica as an ETL tool and DB2 as database source. Work on autosys failure job alert of a different internal banking application, ensure jobs are running within SLA. Proactively work on user raised tickets and provide rapid response to incidents and escalated user queries.
6 Monate, Jan. 2020 - Juni 2020
Lead Engineer
HCL Technologies India
Provided access to new users in production for different processes. Provided end user support and responsible for troubleshooting different suspended jobs. Monitored, managed and provided reporting of critical incident status, escalations, issues, etc. Raised problem task to app dev team with complete details and impact. Effectively communicated with Kofax for complex technical issues with KTA, such as product management/configuration.
Sprachen
Englisch
Fließend