Petr Prochazka

Berufserfahrung von Petr Prochazka

• Bis heute 8 Jahre, seit Juli 2016

  IT Operations manager for Region CE

  BNP Paribas Personal Finance Prague

  Responsibility for IT Operation in region Central Europe.  Design and implementation of IT Service Management model for retail bank.  Merge and consolidation of Data Centers into the final one.

• 1 Jahr und 10 Monate, Juni 2014 - März 2016

  Head of processes and tools

  Diebold-Nixdorf

  Worldwide ITIL process implementation in areas Service Operations, Service Transition and Continuous Service Improvement.  Secure ISO 20000 – international standard for IT Service Management and close cooperation to fulfil ISO 27001 Information Security standard.

• 9 Monate, Mai 2013 - Jan. 2014

  Director - Payment Product and Services Operations

  CSOB

  Providing BackOffice services for whole CSOB from 3 locations.  Business Helpdesk - support for internal clients on headquarters and branches. Suppliers and Vendors management.

• 1 Jahr und 4 Monate, Jan. 2012 - Apr. 2013

  Director - Processes and Operations retail/SME

  CSOB

  Projects - managing complete branch project portfolio delivery. Applications - responsible for main front-end application and its life cycle.  Processes - optimization of existing processes and coordination of new one.

• 3 Jahre und 4 Monate, Sep. 2008 - Dez. 2011

  Team Leader of Service Delivery Managers

  KBC Bank

  Leadership of SDM team in terms of resources, content and methodology.  Acting as Service Level Manager, Crisis manager and Key Account manager.  Implementation of Incident and Problem management, Release and Change management, Request Fulfilment and Continuous Service Improvement.

• 2004 - 2008

  Team Leader of IT Administrators

  CSOB

• 2001 - 2004

  IT Senior HW & SW Administrator

  CSOB

• 1993 - 2001

  IT Senior Administrator

  IPB