Peter Zelinka

newly authorized Mercedes Benz Distributor - workshop start-up - selection and purchase of workshop equipment and tools - Introduction and implementation of HQ processes and procedures - Training of staff, technical, organization and processes - warranty management - parts & stock management - closed communication with regional office in Singapore and HQ in Germany - sales support

- Updated workshop equipment and special tools - technical training - troubleshooting - implementation of warranty procedures

distance study internet, webdesign, search engines

- conducted technical training to upgrade them to the latest technical standards - implementation of warranty procedures and processes

- Restructured after sales - Significantly increased vehicle throughput by building up service quality - Increased customer relation and satisfaction as well as customer retention - Active support in vehicle diagnosis and trouble shooting by use of latest diagnosis equipment

- Established a representative office in Bangkok - Responsible for day-to-day management and administration of the company’s office. - Coordinated company registration and legal affairs with a lawyer and local authorities. - Arranged tax matters with a consultant and external auditor. - Provided technical / commercial support to Asian/Pacific distributors. - Responsible for Customer Relationship Management. - In charge of local project management for an environmental project in co-operation with DEG German

- Implemented an effective marketing policy, significantly expanded the international customer base and achieved recognition in a highly competitive marketplace - Established a prompt Spares & Service Response System which improved customer relations and gained the company a reputation for reliability. - Created impressive demonstration facilities and product training. - Achieved considerable success in the China sales territory where sales volume was increased 34% in a 2-year period.

- Responsible for a new key account program in co-operation with a software company. - International market analysis. - Researched and appointed new European and overseas agents in new territories. - Coordinated dealers worldwide

- In 1990, I joined a special project group created to develop business, business relations and turnover in the South East Asian Markets. - Maintained responsibility for the improvement of sales and service quality with company- owned dealers and distributors in Indonesia, Malaysia, Singapore and Thailand. - Was based in Bangkok / Thailand for 10 months. - Field service experience in order to improve efficiency in sales, marketing and service. - Reactivated and supported overseas agents and distributors, t

Due to reorganisation of company structure, transferred to parent Company in 1981

entry level my first job