Paweł Walkowiak

 Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms. Determination of root cause of incidents (configuration vs. defect). Responding to automated alerts on the health of systems.  Installation of applications in supported environments. Deployment of application upgrades and fixes. Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status.

 Supplier Management (cooperation between vendor and application teams). Incident Management (detecting, analyzing, coordinating solving process). Change Management (coordination of the process to prevent unexpected outages). Problem Management (detecting, coordinating, permanent fix/known errors acknowledgement).  Application Monitoring (using dedicated Tool to monitor different aspects of multiple applications)

 IT support for employee. Servers and workstations management based on well-known technologies (Active Directory, MS Exchange, VMware, Citrix XenApp). Software license management. IT Documentation management.

Business IT