Pallavi Verma
Bis 2021, WebTools and IT Lead, Aperian Global
Görlitz, Deutschland
Über mich
Client advisor, team management, new hire training, tracking & providing client usage (sign ups, page visits, learning module completion, dashboards and customer insights) using the Product Analytics tool Mixpanel, handling the day-to-day technical issues that arise with our various web tools, assisting internal Aperian Global staff in their work with clients, working with cross-functional teams to streamline processes, and helping with QA for new tools and applications. I have completed B1 language course in German. I wish to transition to Program Manager or an Analytics (Business Intelligence) role and hence looking for an opportunity in Germany.
Werdegang
Berufserfahrung von Pallavi Verma
6 Jahre und 6 Monate, Juli 2015 - Dez. 2021
WebTools and IT Lead
Aperian Global
Individual Contributor and Lead for the APAC support, providing client reports using an Analytics tool - Mixpanel, creating Dashboards, Customer Insights, Trends, User Flows, managing team, handling the day-to-day technical issues that arise with our various web tools, assisting internal Aperian Global staff in their work with clients, and helping with QA for new tools and applications. End-user technical support in Europe/Asia. Assist with the management of IT vendors and systems.
Working on Linux (putty) – SNMP failed, SNMP OK, Disk space, https, akamai, and other network related issues.Running outages and working on incidents.Doing routine server activities on the virtual servers in the cloud. Ensuring the health of the server is intact. Interaction with Development and QA for resolving critical service related issues.
Created presentations, interactive quizzes, eLearning content, online HTML content using Captivate and uploading courses on learning management system (LMS).Handled Printing and publishing products (Robohelp).4. Handled Adobe products install issues, download issues and how to queries etc.
1 Jahr und 2 Monate, Nov. 2009 - Dez. 2010
Desktop Engineer
Dell
1. Worked with DELL as Desktop Engineer. Dealt with basic desktop, laptop, printer troubleshooting and basic networking. 2. Performed upgrades, installation of software and drivers and essential desktop troubleshooting. 3. Worked as the Sales Representative and successfully met daily targets (US$ 250).
Network Operation Center Engineer/Support/Sales
Seeking Employment In Germany
Ausbildung von Pallavi Verma
4 Jahre und 1 Monat, Juni 2005 - Juni 2009
Electronics and Communications
Visvesvaraya Technological university
Sprachen
Englisch
Fließend
Deutsch
Grundlagen