Olga Wisławnych

• sales and relationship management • acquisition of new clients: - market analysis - leading complex and long-term sales processes - costs estimations - support in launching new project • development and implementation of new, pioneer products • marketing activities: - complex organization of conferences, also as a speaker - preparation and adaptation of presentations, marketing materials - authoring articles, preparation and running Internet campaigns • team management and internal cooperation

• implemented EDI projects for key customers: coordinated EDI projects (retailers and suppliers) within 4 years in 2 countries • project team management: 5 to 10 people • strengthened market position: one of the 3 top systems operators on the RU market • cooperated with sales and consulting departments regarding costs estimations for offers • adopted IT systems, marketing materials, content of websites to the requirements of foreign markets

• managed a team of 1st line support for users of Electronic Data Interchange: 6 people • cooperated with Sales, Legal, Technical Support and Implementation • initiated and implemented improvements in customer’s service process • created call center dedicated to the UA market • coordinated Service Desk’s work on a new market, contributed to developing services supporting EDI (UA) • created and updated first knowledge base for Ukrainian Service Desk