Nicola Paganelli

Click to edit position descriptionCustomer Care Tech Customer Contact & Communication Platform

Striving to make the customer happy and the business ever more successful, with a great team of Product Managers, Product Designers, Analysts, Merchandisers and Onsite Managers. We brought Lamoda to a Mobile First approach, growing revenue triple digits and making the #1 Fashion Apps in Russia and the CIS.

In the Onsite team innovate the website and mobile platforms to stand out in the market, promoting fashion through appealing creative content and using analytical data for sense-making and optimisation. We plan and execute all online campaigns making Lamoda achieve business targets and providing genuine experiences to our customers. With intelligent onsite strategies we make so that sales and growth goals are reached, improving financial results

• Management of online marketing promotions for the European market. • Strategic Pricing • Web analytic • Project Management • Marketing Strategy