Munawar Zulfiquar

Real Time monitoring of Call Traffic, Accurate forecasting, staffing and scheduling as well as competent real time adjustment. Generate accurate forecasts and allocate requirements appropriately, Schedule agents efficiently to meet the allocated requirements. Adjust plans / schedulers as needed by using IEX’s Total View Workforce Management software. each person has the resources needed to accomplish his / her primary responsibilities. Measure and Track the Performance of Team member.

Summary: Accurate planning match’s right resources with right contacts, enabling the highest quality of services and customer satisfaction. Accurate forecasting, staffing and scheduling as well as competent real time adjustment. Scheduling staff according to the call trends/requirement to achieve the benchmark of service level. Measure and Track the Performance objectives of “ Team members”.

Worked as an analyst and a team player for the organization and offered diverse job responsibility. Managed all correspondence and dealing with foreign and local companies. Managing all the activities of Fabrication Designing and Erection work Managed Sales records for team. Processed, Placed, and Expedited purchase requisitions for supplies and equipments. Signed three contract with Chinese elevators manufacture for representing their brand in Pakistan

Working in technology area for VTR Services. A major business development resource for the company. Responsible for sales and marketing. Prepared ISP feasibility & negotiation with vendors. Responsible for maintaining daily transaction records. Have worked on assignments e-Security, e-payments, ISP, WAP/SMS Gateway. Contributed towards software development for auction engine. Creation of company web site for Internet purposes