Marco Vatteroni
Angestellt, Expert Technical Support Engineer, TeamViewer Germany GmbH
Berlin, Deutschland
Über mich
A professional, detail-oriented and organized person with 8 years of experience in IT and the Service desk on various levels/responsibilities. Great technical skills and will to learn new technologies and roles to grow personally and in his career.
Werdegang
Berufserfahrung von Marco Vatteroni
Bis heute 5 Jahre und 3 Monate, seit Apr. 2019
Expert Technical Support Engineer
TeamViewer Germany GmbHHandling advanced technical queries - L2 Support for Italy and EMEA Market. Being a go-to person for the team, collaborating with Management and Product Management respectively for processes implementation/improvement and for product enhancement. Focusing on our mobile solutions and integrated ticket systems. Assisting customers in the implementation of our products in their environment, collaborating with sales in order to deliver the best customer experience and meet customer expecatation
3 Jahre, Feb. 2016 - Jan. 2019
Tier 2 Application Support / Service Operations
AT&T Global Network Services
Support of various AT&T internal tools (eg. ticketing systems, reporting, monitoring, archiving tools, internal authentication system, etc.) on break and fix basis, maintaining related server services (up/down monitoring of the assets, patching, etc.). Single point of contact for part of the Bluesky Nordics and France project to support several IBM customers - administrating tools and handling updates/compliance Continuous co-operation with Service Managers, good understanding of IT processes
2nd level helpdesk support - resolving complicated issue, handling implementation of new procedures, tutoring newcomers Supporting users working in trade floors, and relative business critical applications. Advanced support of MS Office Suit, Java, Browser-based applications. Focus on Windows Server Environment Implementation of new processes Quality check of tickets and phone calls review Constant collaboration with the back office part of the team
Ausbildung von Marco Vatteroni
4 Jahre und 8 Monate, Sep. 2009 - Apr. 2014
Foreign Languages and Literatures
Universita di Pisa
Sprachen
Deutsch
Gut
Italienisch
Muttersprache
Englisch
Fließend
Spanisch
Grundlagen