Maksims Patancevs

is looking for freelance projects. 🔎

Bis 2020, Technical Product Owner, Cognizant

Riga, Lettland

Fähigkeiten und Kenntnisse

10+ year experience in information technologies an
ITIL Service Manager
Service Delivery Management
Project Management
Business system support specialist

Werdegang

Berufserfahrung von Maksims Patancevs

  • 2 Jahre und 9 Monate, Nov. 2017 - Juli 2020

    Technical Product Owner

    Cognizant

    Team: 2 -3 SCRUM teams / Team size: 5-7 person Countries: Latvia, Germany, Sweden Roles: DevOps based on Software Development Life Cycle (SDLC) Services: API management, Incident/Problem/Release management in Jira Technology: MuleSoft / WebMethods / Apigee / webServices / RestAPI / Jira / Jenkins / Slack / MS teams / Splunk Product: Enterprise Integration platform (MuleSoft or WebMethods) that communicate with CRM (SalesForce/Siebel) and billing system (SingleView) Area: Automotive, Telecommunication

  • 1 Jahr und 9 Monate, Jan. 2016 - Sep. 2017

    Service Delivery Manager

    Tele2 Shared Services Center

    Team: 2 -3 SCRUM teams / Team size: 5-7 person Countries: Sweden, Latvia, Estonia, Lithuania, Croatia, Netherlands, Austria Roles: DevOps using Software Development Life Cycle (SDLC) Services: API management, Incident/Problem/Release management in Jira Technology: WebMethods / Apigee / webServices / RestAPI / Jira / Jenkins / Slack / MS teams Product: Enterprise Integration platform (WebMethods) that communicate with CRM (Siebel) and billing system (SingleView) Area: Telecommunication

  • 1 Jahr und 9 Monate, Apr. 2014 - Dez. 2015

    Service Manager

    Atea Global Services

    Team: 5-7 IT departments responsible for certain IT service implementation and maintenance Countries: Countries: Norway, Sweden, Finland, Denmark Roles: Act as a single point of contact (SPOC) for all IT related questions from the customers Methodology: ITIL best practises Technologies: Microsoft IT infrastructure and software management - MS SCCM, Secunia IT services: HW management, patch management, application management, license management, anti-virus management

  • 1 Jahr und 11 Monate, Mai 2012 - März 2014

    Service Delivery manager

    Atea Global Services

    Team: 5-7 IT departments responsible for certain IT service implementation and maintenance Countries: Countries: Norway, Sweden, Finland, Denmark Roles: Act as a single point of contact (SPOC) for all IT related questions from the customers Methodology: ITIL nest practises Technologies: Microsoft IT infrastructure and software management - MS SCCM IT services: HW management, patch management, application management, GPO management, license management, multi-language Service Desk

  • 4 Jahre, Mai 2008 - Apr. 2012

    System manager/System administrator

    Tele2 Billing

    Team: 3-5 IT departments responsible for certain IT service implementation and maintenance Technology: WebMethods / SingleView/ SQL Oracle DB / Windows / Lotus Notes / Remedy / Jira Product: Enterprise order management system (WebMethods) that communicate with web-based in-house CRM and billing system (SingleView) Area: Telecommunication, TV, video on demand Services: Incident/Problem/Release management in Remedy/Jira/Lotus Notes

  • 3 Jahre und 4 Monate, Jan. 2005 - Apr. 2008

    L2 IT SUPPORT SPECIALIST

    Tele2 Shared Services Center

Ausbildung von Maksims Patancevs

  • 3 Jahre und 9 Monate, Sep. 2001 - Mai 2005

    Computer Science/IT

    University of Latvia (LU)

    Attend master course at university (not finished yet)

  • 3 Jahre und 9 Monate, Sep. 1997 - Mai 2001

    Computer Science/IT

    Technical University of Riga (RTU)

Sprachen

  • Russisch

    Muttersprache

  • Englisch

    Fließend

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