Louis Vaudel

‣Led a team of 30+ onsite vendors. ‣Led multiple market & partner data analysis projects to identify trends and define action plans. ‣Implemented easy-access online dashboards to measure performance and analyse common issues across multiple labs. ‣Took sole ownership, redesigned, and productionised the partner onboarding process. ‣Trained 8 onsite specialists that became the only knowledgeable team worldwide for all partner onboarding needs. ‣Trained local and remote teams in Europe, America & Asia

As part of AppleCare, as an iOS & macOS advisor, I have: ‣ Won the AppleCare Excellence Award with an average customer satisfaction above 93% and issue resolution above 82%. ‣ Created a project to optimise the internal call flow process to comply with GDPR, impacting 2,000+ advisors across Europe. ‣ Became a Subject Matter Expert for customer facing standards. ‣ Mentored new hires.

‣ Developed project management skills (Agile methods, Lean, ...). ‣ Created a business model, implemented KPIs, and met with politicians (mayors & other elected officials). ‣ Led and finalised strategic partnerships with cities, counties and local shops. ‣ Created and managed social networks strategically. ‣ Went into the final round of a national competition for entrepreneurs.

Implemented a packaging management tool for suppliers.

‣ Created & updated Final Control processes. ‣ Inventoried, formalised, created, and set up quality tools for new projects. ‣ Inventoried monitoring documents. Updated and created a normative and legal document for quality control.