Jenn Chae

Performed BI data mining and analysis • Plan and analysis statistical services • Mobile game trend analysis • Management and analysis rwa data in game Operation management in live service • Organizing game community to raise awareness and interest • Authorize and customize customer facing documentation • proceeding quality assurance test bout new update • Organize game event (in game and community)

Performed BI data mining and analysis • Game market trend analysis • Competitive market analysis for top grossing games • Defined set of data metric for BI monitoring and validation of data pipeline • Tech. writing for the internal service operation

Performed BI data analysis for informed decision making • BI analysis based on mobile and web stats for SK T-Store (App-Store) • Data mining and analysis for Android market trend Customer support and technical writing • Managed the customer support team for new customer support and retention • Writing monthly game application proposal • Quality upstream by reporting customer VOC and solutions found

Managed service quality upstream • Developing new assessment criteria to analyze and evaluate our services quality • Proceeding quality assurance test about new update • Proposing game improvement suggestion Technical writing and knowledge transfer • Educating customer service quarterly for new employees • Authoring and customizing customer-facing documentation Service operation management • Managing Online Customer Service history • Organizing in-game events to raise awareness and interest

• Deputy president in Clothing and Textile, Sungshin Women’s University (2004 – 2005) • Clothing and Textiles Marketing Club in Sungshin Women’s University (2005 – 2006) • Complete a course in Creative editorial design, Adobe (2008)