Jaime Valero

Working as Sys Admin for the Health Care department, in charge of the administration of 300 Wintel and VMWare servers.

I was working as Systems Administrator Senior for an American customer based in Chicago, as senior member of the Support Team, in charge of the remote support of 400 Wintel and VMware servers, also as Admin of the Mcafee ePO server, and acting as 3rd line for the customer help desk.

Responsible for operation in RMC service support in ITIL environment(Service Support includes Server and Application support - WIN, UX, DB, BKP, MF, …), Coordinating a multicultural support team (15 engineers) working on a 24*7 basis; workload monitoring, coaching, career plan and evaluation, Creating and Improving Processes and documents and their implementation across Service Support, Focus on achieving Service Level Objectives, Performing regular quality checks, preventive activities and coaching, Profes

Working as a 2nd Level support engineer for Wintel platform in NT/Win2003 systems and as DBA for MSSQL systems for customers in the EMEA region, managing the system’s changes, Patching installation and resolve of the problem transferred by the 1st levels, also working together with the system’s administrators to prevent possible issues and discuss future upgrades of the system. Used Technologies: HP OpenView Omniback, Veritas Backup Exec, Compaq Legato, CA ArcServer, Windows NT/2000/2003, MS SQL, Oracle, Bi

Working as member of the 1st line of support in NT/Win2003 systems on the OB project, attending customers in the EMEA region, working Remotely in the systems solving automatic created events and customer opened incidents related to the administration of the Wintel platform and with the 1st level task for Oracle, MS SQL and SAP systems and the Backup service, also managing the delivery of the issues to the upper levels and systems administrators.

Working as and a IT agent of the Backup department in Operation Bridge Support Center, managing the task of the Backup service in Unix and NT/2003 systems as Tape handling, resolve of the low-level issues and delivering problems to the upper levels, working in contact with Customer and system’s administrator in all over Europe, Asia and Middle East. Used Technologies: HP OpenView Omniback, Veritas Backup Exec, Compaq Legato, CA ArcServer, all the programs over UNIX and Windows systems.

Working as technician in the Stock Market’s Division of la Caixa, providing Technical Help and administrating the local network of the company with the Network Appliance Server, the NT network and the Lotus Notes server, also work with the Information Servers of Reuters and Bloomberg that provides real-time information for broker agents, and Start of the project of migration to AD in win2003 environment.

Hired to be in Charge of the Project to Create the Systems department and to improve the IT systems in the company, also in charge of the GPS system (Omnitracs) of the company to track the Vehicles fleet, the most important projects in this company were the design and the installation of the new network, The Change of the servers and the upgrade of the Systems, the change of the local phone systems with a new PBX from Lucent Technologies to Improve the communication and customer service, the implementation