Ignacio Paredes
Angestellt, Global Product Support Engineer, Philips GmbH
Böblingen, Deutschland
Über mich
Master in Computer Systems Engineer, World-wide skilled professional on Technical Product Support SW & HW Systems on international Hospitals and Medical installations. Languages ( Spanish, English, German and Portuguese). Main strengths and experience on: • Information Technologies Software & Hardware Environment • Hospitals experience with Clinical IT Products/Systems • Experience with operation & maintenance of MS Windows Server (2003, 2008/2012) • Active Directory Windows and Linux Red Hat Enterprise 5 • Database MySQL, Oracle and Sybase • Radiology systems • Teleradiology systems • Cardiology systems • DICOM systems • VMware Installation / Configuration • Network Architecture and Management • Firewall and Network Security • HIS, HL7 • Teamwork skills • Project management skills • Identification in labor and productive problems solution. • Technical and analytical skills / problem solving • Troubleshooting
Werdegang
Berufserfahrung von Ignacio Paredes
Bis heute 4 Jahre und 2 Monate, seit Mai 2020
Global Product Support Engineer
Philips GmbH
Providing global technical support for the Intellispace Critical Care and Anesthesia Software and the integration with Monitoring systems • Responsible for the investigation, analysis and identification of Software defects. • Coordinating and supporting world-wide colleagues in the field, to have a better understanding of the issue and customers infrastructure. • Working closely with R&D in order to reproduce issue/defect and determine the root cause to find the best way to correct the issue/defect.
1 Jahr und 2 Monate, Apr. 2019 - Mai 2020
Global L4 Service Engineer
General Electric
Global L4 Service Engineering Support for the HealthCare Imaging Women’s Health Department responsible for the day to day management, solving major problems from Workstations with Mammography Software. Link between Software Engineers, QA, Field Engineers and Customers in order to improve and ensure the product supportability. Working with World-Wide Field Service Engineers, providing high quality level 4 international assistance
Computer Engineering and IT System Administrator of the UKT medical installations, strategy development, controlling, implementation and supervision of projects in the areas of Radiology and Cardiology as well development and improvement of system interfaces (Radiology and Cardiology Information Systems and Image Management System) according to internal requirements in close cooperation with different systems suppliers.
3 Jahre und 3 Monate, Juli 2013 - Sep. 2016
Field Service Engineer
General Electric
Field Support Engineer, solving problems on PACS, RIS, clinical workflow and IT infrastructure, servers and workstations; giving on site and remotely support, supporting customers in Mexico and Latin America, having close communication with end users and with Hospital IT team, providing them the proper training in order to have a correct workflow of the system, gathering complete documentation of the service operations, in order to have a feedback.
Ausbildung von Ignacio Paredes
5 Monate, Feb. 2012 - Juni 2012
Computer Engineering
Universität Siegen
Master Project
2 Jahre und 4 Monate, Aug. 2010 - Nov. 2012
Master Computer Engineering
Instituto Tecnologico de Apizaco
5 Jahre und 11 Monate, Aug. 2004 - Juni 2010
Computer Engineering
Universidad de las Américas Puebla
Sprachen
Deutsch
Fließend
Englisch
Fließend
Spanisch
Muttersprache
Portugiesisch
Fließend