Hsiang Cih Chang

• Managed the projects and communicatation between China, Europe and third party logistic via coordinating each parties requires. • Experienced in B2B and B2C Supply Chain Managment for finished goods and spare parts, including warehouse operations and fufillment. • Design operation process to fulfill Customer new business model, including Amazon/B2C sale channels and return customer service support. • Combined with operation&logisitc to revise SAP function conducting to optimize the process.

• Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives. • Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans. • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.