Hich Boulares (MA)

Field Sales & Account Management for the Stuttgart Area

Backed by $7Bn VC investment by Bain & Golden Gate Capital, BMC Software has phenomenal growth plans. Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business productivity.

- Effective management of DACH market client accounts - Efficiently managing client queries and orders - Processing Consignment/EV3 - Contributing to process improvements

IT Consulting

- Key account management for the DACH region, - Market Intelligence strategies for the new EMEA business venture in North Africa, - Marketing support (Brussels team), - Following up the sales leads from the trade show events and mailing campaigns (German team), - Technical translations and proofreading of product specifications (Brussels team), - Order & repair handling, as well as regular correspondence with our customer care team in Budapest

Conducting and analysing consumer surveys for the exhibiting companies at the exhibition fair Frankfurt Messe.

As a market researcher within the Consumer Marketing Development team I conducted consumer survey projects (outbound calls) on a regular basis and completed a large- scale consumer survey via telephone with lobbyists and members of the European Parliament. This international business environment shaped my professional and commercial conduct to a great extent.

As a Service Sales Specialist I was dealing with many international customers and I delivered excellent customer service in a team. I also worked for the Avis Preferred unit, offering private Porsche customers the possibility of leaving their vehicles with us for a longer period. This experience enhanced my multi-cultural people skills and commercial awareness.

- Cooperation and correspondence with the external marketing agency (brand marketing & seasonal mailing campaigns), - Internal communication via the intranet channel, - Advertising and distributing the Aftersales parts & components, coordinating dealer net conferences, - Processing & handling warranty claims, - Calculation and processing of vehicle withdrawals, - Managing withdrawal campaign communications, - POC for the DACH dealer net and the SAAB headquarters in Sweden

Politics and Media, Politics of Personal Performance, Political Campaigns & PR, Cultural History of Promotional Communications (Corp. PR, Marketing, Social/New Media), Communications & Public Opinion, IR & Public Affairs

Politologie, Middle East Politics & Economics, und Internationales Recht