Gülnihal Parlak

CEO office, corporate development, strategy formulation and execution, strategic project management, M&A, board meeting preparation and coordination Projects: Agency experience, Business process optimization, Claims process review, Internal communication development

Branch network performance development, new KPI development and measurement, retail and SME segment analyses, performance system tests on behalf of business units, internal consultancy for branches and regions regarding the performance realizations Projects: Differentiating Mass Segment Customer Representatives' performance

Development and assurance of Service-Level & Operational Level Agreements, vendor performance management, Steering Committee reporting about major KPIs of network, CEO reporting about network quality, competitor benchmark reports, performance review to fulfill regulatory requirements

Network quality assurance through incident and performance management, vendor operation control, project management about taking-over the full operation and fmanagement of a new equipment from vendor