Ghazaleh Poorandi
Angestellt, IT Business Analyst, Mobinnet
Bonn, Deutschland
Über mich
Dedicated Technical Business Analyst and CRM Consultant with over 10 years of proven expertise in collaborating with clients, stakeholders, and cross-functional teams to drive successful project outcomes. Proficient in MSCRM, online shops, self-care services, and seamless system integration
Werdegang
Berufserfahrung von Ghazaleh Poorandi
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
IT Business Analyst
Mobinnet
•Requirements elicitation and management of 1 new product and 2 projects, ability to translate and explain technical requirements to non-technical audiences. •Designed seamless integration between eCare services and CRM 365. •Collaborated closely with software development teams including 7 people in an Agile environment. •Mentored and trained 2 junior technical business analysts. •Strong communication with 5 different departments and 2 external contractors. •Spearheaded the implementation of an Online shop.
3 Jahre und 2 Monate, Sep. 2018 - Okt. 2021
Product Owner
Mobinnet
Managed end-to-end requirements, design, and development for the eCare service, delivering enhanced customer experiences Managed Backlogs Fostered seamless communication and collaboration between the business and Scrum teams to drive project success.
6 Jahre und 1 Monat, Sep. 2012 - Sep. 2018
CRM Administrator/Developer
Mobinnet
Sprachen
Englisch
Fließend