Florin Cercelaru

* Technical Support for Oracle Application E-Business Suite, Oracle Transportation Management for global customers. * Solving Service Requests or driving them toward resolution by liaising with development and different management levels in order to assure the highest level of customer satisfaction. * Collecting/analyzing log, patches or creating bugs with Development. * Solving techno-functional issues * Maintaining knowledge base by editing existing notes or creating new ones.

* Plan and execute "Dassault Systemes V6" server implementations for new customers. * Plan and execute fix-packing and migrations. * Deliver customer trainings and consultancy. * Effectively support customers in all V6 matters, from technical to best-practices. * Perform demos for potential customers in different industries. * Manage the internal IT infrastructure and ENOVIA server. * Contributing to project planning and project management as required.