Daniela Pulfer

Berufserfahrung von Daniela Pulfer

• Bis heute 7 Jahre und 1 Monat, seit Juni 2017

  EMEA Inside Sales - Inbound & Demand

  DellEMC

• 1 Jahr und 6 Monate, Dez. 2015 - Mai 2017

  EMEA Renewals & Business Development

  SimpliVity Corporation

  SimpliVity bietet eine hyperkonvergente Infrastruktur dass das Rechen-, Netzwerk- und Storage-switching mit deduplikation, integrierter Datensicherung und globaler Verwaltung verbindet und eine 300% TCO-Ersparnis liefert.

• 10 Monate, März 2015 - Dez. 2015

  Account Manager - ECD Support Sales & Renewals (DACH)

  EMC Corporation

  I manage the ECD (Enterprise Content Division) Support Sales & Renewals (SSR) business for all EMC ECD customers in Germany, Austria and part of Switzerland working directly with customers, partners and EMC Field Sales in-country to renew software maintenance contracts and pro-actively up-sell additional services in a timely fashion.

• 9 Monate, Juli 2014 - März 2015

  Team Lead – Account Specialist Team within EMEA Customer Support

  VMware

  I managed the CS Account Specialists, that provide My VMware Account support to both staff and customers by collaborating with internal VMware departments globally. We maintain a friendly, professional and supportive experience to accurately address the customers’ needs. The job requires the quick understanding how VMware product licenses are acquired, delivered and maintained globally.

• 9 Monate, Nov. 2013 - Juli 2014

  Licensing Support Specialist Tier 2

  VMware

• 1 Jahr und 10 Monate, Feb. 2012 - Nov. 2013

  Multilingual Customer Service Representative Level 2

  VMware

  Mentoring of new hires and providing feedback on their progress to the trainer. Creating, translating and providing feedback on content of our Knowledge Base. Communicate directly via phone and e-mail with customers seeking technical support services in German, French, English, Portuguese and Spanish. Assist Customer with minor technical issues.