Claudia Franky

- Customer Service responsible for SAP migration’s projects, from S2 to S3 and from NetSuit to S3 Coordinates data input to SAP with Data Maintenance Team - Analyze warehouse Import/export documents necessities and implement this ones in SAP - Workshops and SAP trainings to CSR / leadership in interpersonal and technical development of the team. - Customers finance issues' resolution working with the financial service department

- Solid working experience with customers in French-Spanish-English-German and Italian customers - Order management and related tasks in Infor - Resolve customer problems and claims - Finance issues' investigation and resolution - Establishing export papers (IMMO Shippers...) - Working experience with Warehouses in Germany - Transport cost analysis and carriers chossing - Preparation of machine’s quotation, based in customer’s analysis needs, working togethe with the responsible engineer

- Acquisition of contracts until 10,000,000 € - Technical and financial proposal compilation up to contract preparation - Responsible for the observance of “Deadlines“ 2 days-6 weeks and the operational procedures Elaboration of tender documents - Administrative and technical assistance to subsidiary companies - Creation of new QM templates; Supporting the consolidation of the existing quality management concept

Building computers with all different types of hardware. -Resolving possible conflict problems when using different types of hardware. -Internet research: collecting information, references, consulting archives, analyzing and synthesizing the material. -Installation and configuration of Network systems. -Choosing the adequate Hardware and Software for the concerned consulting-rooms. -Presentation of listings and templates using the internal Access database; Control of the internal documentation