Clare Woolner

Led consistently changing operations across multiple resorts and countries, managing intercultural teams of up to 30 to exceed sales, service KPIs and overcome operational roadblocks to minimise customer disruption. Set up resort operations in two brand new destinations in Finland. Managed fast-paced airport operations handling 4000 Pax per airport day, dealing with severe logistical disruption. HR management of teams including recruitment, development, talent management and performance management.

Managed resort operations of teams of up to eight to deliver against service and financial targets across summer and winter programmes. Managed and drove team to achieve 15% increase in Summer 16’ financial KPI performance. Planned weekly transfer day logistics of up to 400 customers, handling disruption and last minute changes calmly.

Bioinformatic research project in Final year