Christopher Choinka

Full responsibility in complex or global customer setups for the customer's experience with HPE's Greenlake Flexible Capacity (IaaS incl. Service and Support) service and their account development: - Strategic Account Management - Providing cloud-like experience, IaaS - Being a "Trusted Advisor" - Optimizing the customer experience with providing services according to their needs

Full responsibility for the customer's support experience and development: - Strategic Account Management - Being a "Trusted Advisor" - Optimizing the customer experience with providing services according to their needs

Supervision of agile software development projects: - Development of agile delivery processes - Development and assurance of "agile awareness" - Proposal Creation - Planning of Software Migration Supervising the Nearshore Support: - Onsite SPOC for the customer - KPI monitoring - Process enhancements

Combined Bachelor's degree in Business Information Systems and diverse work experience in various HP departments, including: - Business Process Management (BPM) - Project Management - Consulting for Cloud and Business Service Management - Hardware Support - International Work Experience in Sofia, Bulgaria Topic of the Bachelor Thesis: Applicability, potential and implementation of process based E2E Business Service Management utilizing the new style of IT

Conducted as a dual study besides my job as a Business Analyst at Hewlett Packard Enterprise

Conducted as a dual study in cooperation with Hewlett Packard Enterprise (former Hewlett-Packard)