Christian Hoffmann
Angestellt, Regional Operations Manager - Southern Europe, Zalando SE
Berli, Deutschland
Werdegang
Berufserfahrung von Christian Hoffmann
Bis heute 10 Jahre und 3 Monate, seit März 2014
Regional Operations Manager - Southern Europe
Zalando SEResponsible for managing customer satisfaction and operations processes for Southern Europe. Supervising and executing regional projects for Italy and Spain within Zalando driving operational excellence. Bringing Italy to rank #1st in customer satisfaction across all countries and Spain to reduce fulfillment costs by 60%.
1 Jahr und 8 Monate, Juli 2012 - Feb. 2014
Operations Manager - Spain
Zalando GmbH
Launching the operations for Zalando Spain mid-2012, establishing the industry benchmark in customer satisfaction, growth and profitability. Developing fulfillment matching the country needs in terms of logistic necessities, local payment methods and tailored customer service solutions
Involved in shaping the brands marketing strategy across Latin America maintaining BMW corporate identity compliance, Maintaining relationships with country sales delegations in 24 markets. Conducting competitive intelligence based market research improving market performance and leveraging business opportunities. Coordinating fleet management programs enhancing and optimizing usage of available services.
6 Monate, Sep. 2010 - Feb. 2011
Business Development
Job and talent S.A.
Participating in the success of the recruitment platform directly reporting to the CEO&co-founder. Analyzing and implementing new measures leading to an increase of the customer base by 300%. Optimizing reach and efficiency by introducing a cost effective outbound calls campaign focused only in potential customers.
Ausbildung von Christian Hoffmann
1 Jahr und 1 Monat, Aug. 2009 - Aug. 2010
Ibmec Rio de Janeiro
Management and Operations
1 Jahr und 1 Monat, Aug. 2008 - Aug. 2009
Zurich University of Applied Sciences (ZHAW)
4 Jahre, Sep. 2006 - Aug. 2010
International Business Management
Universidad Carlos III de Madrid
Sprachen
Deutsch
Muttersprache
Spanisch
Muttersprache
Englisch
Fließend
Französisch
Fließend
Portugiesisch
Fließend