Chiara Venuti

I am part of the sales department and my role is to maintain a large portfolio of Kuehne + Nagel big accounts (I have 57 large customers under my name). I keep the daily contact with those customers and I make sure all the proper settings (SOP, customer profile, credit limit, kn log-in) are in place and that the shipments are correctly handled. I am the point of contact between these customers and the company, I am the customer’s voice in Kuehne + Nagel and vice-versa for the company. I am on the road ever

I worked in the sea freight export department of Kuehne + Nagel’s Head office in Canada, and I was responsible for the pricing desk. In this position I have developed excellent team skills being the point of contact between the operational department and the sales department. In this role I was responsible of achieving the best profitability from the shipments, setting and adequate selling rate after contracting the best costs. I had direct contacts with our suppliers, such as shipping lines, co-loaders, pa

I was focused in qualifying new potential business. I was the first point of contact between the company and new customers, I was introducing the company and myself over the telephone, my major responsibility was to qualify the customer’s potentiality and, after recognized a good business opportunity, get an appointment to meet the customer face to face.

I was the key account representative for the largest sea freight export customer. I was the single point of contact between this customer (Minerva Olive Oil Spa) and Kuehne+Nagel, and I was handling all their shipments worldwide. They are a KN Log-in level 3 customer and the qualities I developed most in this position are organizational and customer service skills. In this position I was responsible for: •Receiving booking orders and following up all the export sea freight shipments •Updating a detailed