Arasch Fatemi
Angestellt, VP CRM Integrations, TixTrack
San Francisco, Vereinigte Staaten
Werdegang
Berufserfahrung von Arasch Fatemi
Bis heute 8 Monate, seit Nov. 2023
VP CRM Integrations
TixTrack
Leading TixTrack's CRM Integrations strategy, I oversee the design and development of cutting-edge CRM solutions for ticketing platforms, with a focus on Salesforce integration. I manage cross-functional team collaboration, ensuring our CRM architecture meets diverse client needs while upholding data integrity and security, while maintaining strong alliances with our strategic partners.
6 Monate, Mai 2023 - Okt. 2023
Managing Consultant
CDW
Part of the Salesforce Practice team at Digital Velocity, the CDW Professional Services arm. Helped to build out the Salesforce practice while driving pre-sales methodologies, forged partner alliances, and architected solutions for our internal and external customers.
4 Jahre und 3 Monate, Feb. 2019 - Apr. 2023
Digital Innovation & Transformation Executive
Salesforce
Engage at all levels of Salesforce's top 50 global customers to ensure they realize maximum value from their Salesforce investments. Provide thought leadership, industry expertise, and transformation strategy with C-suite customers to generate recurring revenue and increase Salesforce share-of-wallet.
4 Monate, Okt. 2018 - Jan. 2019
Sr. Director, Professional Services and Customer Success
Salesforce
P&L responsibility for a team of 23 consultants as professional services practice lead. Additionally served as the liaison to the product engineering organization. Collaborated with product GM to refine product strategy and reduce product time-to-value through targeted post-sale programs and strategic services engagements. Oversaw maturation of Voice of the Customer program, delivering product feature requests to drive innovation and revenue growth.
4 Jahre und 8 Monate, Feb. 2014 - Sep. 2018
Director, Professional Services and Customer Success
salesforce.com
Founding member of Salesforce’s Service Cloud and co-founder of the Experience (Community) Cloud professional services practices. Led service delivery and client projects for Fortune 100 customers. Oversaw the development of a range of specialized content including governance and risk management playbooks that were leveraged globally.
5 Jahre und 9 Monate, Mai 2008 - Jan. 2014
Business Technology Leader
Salesforce
Owned the digital transformation of Salesforce’s internal contact center technical infrastructure for customer support, sales, finance, training and IT business units. Managed technology vision, strategy, roadmap, and communication while leading an Agile project team and driving user experiences, collaborating with all stakeholders. Owned catalog of technologies as product manager.
2 Jahre und 9 Monate, Sep. 2005 - Mai 2008
Product Support Manager II
Activant Solutions, Inc.
Ausbildung von Arasch Fatemi
1 Jahr und 9 Monate, Sep. 2017 - Mai 2019
EMBA
University of North Alabama
International Business
Computer Networking
Regis University
Sprachen
Englisch
Fließend
Deutsch
Fließend
Spanisch
Gut
Französisch
Grundlagen
Farsi
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