Dr. Andy Williams
Inhaber, Business Consultant, LILA Management Services
Basel, Schweiz
Werdegang
Berufserfahrung von Andy Williams
Bis heute 7 Jahre und 7 Monate, seit Dez. 2016
Business Consultant
LILA Management Services
1 Jahr und 2 Monate, Nov. 2015 - Dez. 2016
Executive Director (CIO)
Laureate Education
Chief Information Officer
1 Jahr und 11 Monate, Dez. 2013 - Okt. 2015
Director Technical Solutions
LILA Management Services
Managing complex projects to optimise performance, processes and customer experience
2 Jahre und 10 Monate, März 2011 - Dez. 2013
Chief Information Officer
Orange Russia and CIS
Information Technology, Operations, Business Transformation, PMO
3 Jahre und 2 Monate, Feb. 2008 - März 2011
Director B2B CRM & CEM
Orange / France Telecom Group
Review and improvement of Orange country sales and customer services processes Implementation of O-CRM - Sales Force Automisation, Email Management, Campaign Management, Knowledge management Implementation of A-CRM - Customer Datamart, Datamining tools, Project management System integration of A and O CRM systems into Orange countries Business Customer Insight Data mining and analysis Business Process review and re-engineering Group harmonisation of CRM systems and tools
3 Jahre und 9 Monate, Juni 2004 - Feb. 2008
Director B2B Channel Operations & Customer Service
Orange Communications
Manage Business Customer Service and 2nd Line Technical support B2B Sales Channel Management Programme Management Finance planning & Budgeting Customer loyalty and retention Quality and Service Management
3 Jahre und 6 Monate, Jan. 2001 - Juni 2004
Senior Manager, Quality Management
Orange Communications SAQuality Improvement Internal Audit Supply and Process Audit Process development and implementation Network Cost Optimisation Change Management Service Delivery and Support
11 Jahre und 1 Monat, Dez. 1989 - Dez. 2000
Senior Officer
Ministry of Defence
From junior to senior officer
9 Jahre und 5 Monate, Aug. 1980 - Dez. 1989
Non-commissioned officer
Ministry of Defence
Military intelligence Business Analysis
Ausbildung von Andy Williams
Bis heute 8 Jahre und 11 Monate, seit Aug. 2015
Business Administration
Walden University
7 Monate, Nov. 2003 - Mai 2004
Internal Audit
University Saint Gallen
2 Jahre und 10 Monate, Aug. 1998 - Mai 2001
General Management
The Open University
Strategy Financial Management Human Resource Management Organisation structures Project Research
5 Monate, Aug. 1995 - Dez. 1995
Operations Management
Senior Military Academy
Strategy Leadership Environmental analysis
1 Jahr, Jan. 1989 - Dez. 1989
Officer Training
Royal Military Academy
Leadership Operations management Strategy Management skills International Affairs
Sprachen
Deutsch
Fließend
Englisch
Muttersprache
Französisch
Fließend
Russisch
Grundlagen