Andrei Ciachir

Managing a team of 12 Commercial Sales Executives covering EMEA Region, selling Cloud and On Premise Security solutions. • Lead, manage and develop a high performance sales team; • Develop, recommend and implement a comprehensive sales strategy for the territory in agreement with regional sales management; • Generate and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis

•Coordinate and develop training material to facilitate the on-boarding and readiness of the inside sales team. •Establish metrics & track day-to- day performance and progress of the team. •Drive and track team performance through assigned customer lists including sales activity, forecasting and results. •Work with Business and Marketing Disciplines to develop sales tools for inside sales. •Forecast revenues for assigned customers on a monthly basis.

Working with Advanced Solution Consultants and/or AMS Regional Leads to develop and manage new leads, estimates & proposals for periodic contracts, SPOT and customer training. Liaising with Product Marketing and AMS Marketing to develop sales initiatives and promotions aimed at installed base customers. Delivering annual sales plans for up-selling periodic contracts, additional software and services.

Assisting in the development, implementation, and evaluation of dispatch center programs, goals, objectives & work standards. Planning, organizing, directing and evaluating day-to-day dispatch center operations, programs, personnel, and activities. Coordinating dispatch response to major incidents and planned details. Comprehensive data gathering and analysis, evaluating alternatives and making recommendations regarding operations and service delivery.

•Supervision of communication inside and outside the company. •Ensuring high quality of service delivery, availability, reaction time, keeping the systems under permanent surveillance. •Acting as contact person between team and the operational manager. Finding new and more efficient ways to develop and optimize the activity. •Creating the monthly Action Plan and fallowing it step by step in order to achieve team targets. Close monitoring on KPI indicators. •Recruitment, Coaching and Training.

Managing and developing inbound and outbound campaigns and projects of raising awareness on financial services and subscriptions, while guiding and coaching a team of 18 people.

Project Manager and Team Lead offering customer, technical support, sales, and collection services for clients such as: UPC and ENEL.