Alexander Perry

Working in team providing both national and international 2nd level support for the access control and time & attendance hardware and software. Securing new sources of revenue through customisations and CRs. Ensuring existing customer support contracts retained through customer satisfaction. Providing highly professional technical support in both German and English.

Developed tailored software applications to provide valuable insight and analysis of data gathered from numerous field sites. Applied skills in data analysis and manipulation to help move existing legacy projects forward successfully.

Implemented and managed quality management system to ensure the business conformed to BS EN ISO 9001:2008. Introduced structured training programs and improved Health & Safety systems to improve employee job efficiency and ensure compliance with legal requirements.

Worked as part of a team to develop and implement updates to nuclear safety software platforms, providing both efficiency gains and improvement in platform performance.

Managed all IT requirements for a company user base of 100. Implemented a web based help desk system improving IT support and confidence. Headed a team of network professionals as part of creating a robust and effective IT infrastructure by re-engineering existing network design. Provided onsite and remote user assistance and training, including those at depot locations in Falkirk and Andover (UK).

This role provided an environment in which to apply and develop diverse experience, ranging from strategic planning to applications development and operational support. Achieved notable development of IT services. Installed central server hardware with centralized system. Established web-marketing presence. Developed and delivered a successful training program for system users at Wermelskirchen (DE) depot.

Currently studying towards the Full Stack Web Development Certification. This course provides an in-depth training in web development techniques and coding languages.

The course was concerned with the management of information in organisations through an understanding of systems concepts, communications and information technologies.