Abdelfattah Dawoud
Angestellt, Customer Service Manager, Amazon
Egypt, Ägypten
Über mich
A fresh Graduate who loves to travel and find new adventures along the way and is passionate and willing to learn, improve and gain new skills. I have over 2 years experience in the Hospitality industry as a hotel receptionist, and about 1 year in Customer services as I got promoted to subject matter expert after starting as a CSR. I have found that nothing satisfies me more than meeting new people, developing new relationships, solving problems, and contributing to the overall growth of a business.
Werdegang
Berufserfahrung von Abdelfattah Dawoud
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
Kundenberater
Amazon.de GmbH, München
Bis heute 3 Jahre und 1 Monat, seit Juni 2021
Subject Matter Experts
majorel egypt
To establish a long-term career in a company where I may utilize my Subject matter expert professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Bis heute 3 Jahre und 7 Monate, seit Dez. 2020
German subject matter expert
Majorel Egypt
7 Monate, Dez. 2020 - Juni 2021
Customer Service Representative
majorel Egypt
Manage large amounts of incoming and outbound phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts Provide accurate, valid and complete information by using the right methods Handle customer complaints, and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies
6 Monate, Juni 2019 - Nov. 2019
Front Desk Receptionist
SUNRISE Arabian Beach Resort -Grand Select-
6 Monate, Juni 2018 - Nov. 2018
Front Office Agent
SUNRISE Arabian Beach Resort -Grand Select-
Ausbildung von Abdelfattah Dawoud
3 Jahre und 10 Monate, Sep. 2016 - Juni 2020
Germanistik
kafrelsheikh universität
Bachelor in the German language and literature of Al-Alsun " Very Good " Grade.
Sprachen
Arabisch
Muttersprache
Deutsch
Fließend
Englisch
Gut